|
Agent
Name
|
First
name and last name of the agent.
|
|
Agent ID
|
Login
ID of the agent.
|
|
Extension
|
Last
active Unified CCX extension that Unified Communications Manager assigned to
the agent.
|
|
Agent
Login Details—LBLT
|
Less-than sign (<) indicates that the agent logged in before
the report period. (LBLT = Logged In Before Login Time)
|
|
Agent Login Details—Login Time
|
Date and time that the agent logged in.
|
|
Agent
Logout Details—LOALT
|
Greater-than sign (>) indicates that the agent is still
logged in when the report is generated. (LOALT = Logged Out After Logout Time)
|
|
Agent Logout Details—Logout Time
|
Date and time that the agent logged out.
|
|
Logout Reason
|
The reason selected by the agent moving to Logout state. This displays the reason code if the reason is
unavailable. A blank space indicates that:
- No logout reason code is configured.
- Agent was unable to enter a reason.
To
view a list of reason codes and their descriptions, see the
"Predefined reason codes" section below.
|
|
Logged-In Duration
|
Elapsed time between the login time and the logout time.
Summary info—Sum of
values in this column.
|